Shipping policy

Shipping & Delivery

Shipping/transit time is separate from turnaround time. Turnaround time refers to production time and does not include the time required for a shipping carrier to transport and deliver an order.

Once an order has been transferred to the shipping carrier, carrier-related events such as delays, loss, theft, misdelivery, or damage during transit are outside of Rowdy Ridge Inc.'s direct control.

If a carrier-related issue occurs, please contact us so we can help determine the appropriate next steps and whether a carrier claim or other available resolution may apply. Carrier-related issues are not considered Rowdy Ridge production errors and do not automatically qualify for a refund, replacement, or reprint.

Shipping Address Changes

Shipping address changes may be requested until a shipping label has been created.

If a shipping label has already been created or the package has been transferred to the carrier, we may not be able to change the delivery address. The customer may be responsible for additional costs associated with rerouting or re-shipping an order when those options are available.

Rowdy Ridge Inc. is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer at checkout.

International Orders

For international orders, customers are responsible for any applicable customs fees, duties, taxes, or other charges imposed by the destination country.