Refund policy

Returns & Refunds

Due to the custom nature of our products, custom-printed fabric orders are final sale.

Refunds, replacements, or reprints will only be considered in the event of a verified production error caused by Rowdy Ridge Inc.

Issues resulting from customer-provided files, artwork, scale selections, Printer’s Choice scaling, fabric base selections, or other customer ordering errors are not considered production errors and are not eligible for refunds, replacements, or reprints.

Please understand that colors displayed on phones, computers, tablets, and other screens may vary from the colors produced on printed fabric. Reasonable differences between digital screen colors and the finished printed product are not considered production errors.

To request review of a potential production error, please contact us within 24 hours of delivery and provide your order number along with clear photos showing the issue. Requests submitted outside this timeframe may not be eligible for resolution.

Approved refunds, replacements, or reprints will be determined after review of the reported issue.

Order Cancellations

Once an order has entered production, it cannot be canceled.

Because production may begin quickly after an order is placed, we recommend contacting us as soon as possible if a cancellation is needed. A cancellation request is not considered approved until confirmed by Rowdy Ridge Inc.